Contact Kids Pass

Over 1,000,000 Kids Pass members are
enjoying 1000's of family friendly offers!

Join for £1!

Frequently Asked Questions

Information


How do i cancel my membership?

You can cancel your membership for any further payment through the link www.kidspass.co.uk/members/account and select manage subscription from the My Account drop down menu. 

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How do i find a list of the offers included before i sign up?

You can view a list of all our offers before joining on our free Kids Pass app. You can search by category, region or simply click ‘show offers near me’.

To download our app please visit www.kidspass.co.uk/app

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Where do i find my membership card?

Your digital card will be on your Kids Pass app. Please select 'My Card' next to the settings option. 

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How do i re-set my password?

Please visit our website www.kidspass.co.uk and select log in as member. You will then see a “forgot your password?” button. Select Forgot Your Password and enter the email address on your Kids Pass account. 
You will be sent a link to your email address to re-set your password. 

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What is my Username?
Your username is the email address on your Kids Pass account.
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What is Kids Pass?
We are a digital membership group that offers discounts at cinemas, attractions and restaurants across the UK, along with UK and European holidays!
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When can I use the offers?

While most of our offers an be used 7 days a week, please be mindful and read the terms and conditons, where you can find any exclusions that may be set out. 

 

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Where can I find my ODEON or Vue cinema tickets: On the app

If you've booked your tickets through Kids Pass, you can find your tiickets easily on the app.

Simpy click on the bottom My Offers tab, and then on the Tickets section at the top! 

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Where can I find my ODEON or Vue cinema tickets: On the website

If you have booked your cinema tickes through Kids Pass, you can find them easily on the Kids Pass website.

Simply log in and hover over the My Account drop down menu. Click on the My Tickets tab and you will find your tickets there. 

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I've booked for a Cineworld, IC Cinema or Empire chain. Where are my tickets? On the app

If you have not received the email with your cinema tickets in, please follow the steps below to find your cinema tickets from any of these chains:

  1. Click Claim Offer on the cinema chain you have booked your tickets with
  2. At the top of the screen you will see three grey lines. 
  3. Click on those lines and choose the My Account option.
  4. Your order history and e-codes will be there! 
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